Returns Policy

Change Of Mind

We do not provide a with a refund if you have changed your mind about a particular purchase, so please choose carefully. For your protection Sexy Desires will meet our obligations under Australian Consumer Law. More information about your rights and obligations can be found at: https://www.accc.gov.au/system/files/Refunds%20and%20returns%20poster%20A4.pdf

Warranty

All products distributed by Sexy Desires to its customers are guaranteed against defects and workmanship for a period of one year from date of purchase. The product is covered under warranty only if it was used for the purpose it was intended. This warranty is void in the event of misuse or abuse of the product. Sexy Desires will not allow any claims for labour or other expenses necessary to replace or repair damages caused by defective product.

Products which are found to be defective will be credited. If a replacement is required from Sexy Desires, it will be charged at the standard customer rate and shipped freight free. Products are to be returned with a written description of the fault, and the date purchased to PO Box 2187 Southport BC QLD 4215. A pre email notice should also be sent advising of the return to: info@sexydesires.com.au  Sexy Desires will not offer credit for inventory returned with no fault found, or as a result of inventory ordered which is surplus to requirement or is older than 6 months from date of dispatch from Sexy Desires.

Sexy Desires may distribute non-apparel products that are intended for use strictly as adult novelty toys for entertainment. They are not intended for medical use and have not been clinically tested. No medical claims are warranted or implied by the use of these products.

Damaged Stock or Shortage in Shipment

Sexy Desires does not assume liability for damaged or missing stock and each case is to be handled based on individual circumstances. The customer is to accept the shipment and note “Carton was broken or damaged” with the courier. The customer must notify Sexy Desires within 2 days after receipt. Photographic evidence together with a copy of the courier note (“carton broken or damaged”) is required prior to any further investigation and replacement. Generally, damaged stock is replaced within one week; product return, is required and is to be returned to Sexy Desires, PO Box 2187 Southport BC QLD 4215.

Before Returning Your Adult Toy

Before returning a faulty Toy, may we first ask you to follow a few simple testing points:

  • Make sure you are using the correct batteries
  • Make sure the batteries have been inserted correctly
  • Try new batteries
  • Make sure battery connectors are not wet or have moisture
  • If your vibrator doesn’t vibrate, try firmly tapping it into the palm of your hand.
    Motors sometimes seize during transportation and need a little help to start working again.

If all else fails, please contact us to Authorise a return. If you do not adhere to these strict guidelines, your return will be disposed of due to health and safety reasons at your own cost. We do not accept un-authorised returns.

The above Terms and Conditions supersede all previous term and conditions.